條款及細則 TERMS AND CONDITIONS
非常歡迎您光臨「forestroundround.com」（以下簡稱本網站），為了讓您能夠安心的使用本網站的各項服務與資訊，特此向您說明本網站的條款及細則政策，以保障您的權益，請您詳閱下列內容：
We welcome you to “forestroundround.com” (hereinafter referred to as this website). In order to allow you to use the services and information of this website with peace of mind, we hereby explain the terms and conditions of this website to protect your rights and interests. Please read the following carefully:
送貨費用 Delivery service
本地送貨 Hong Kong Domestic Delivery
- 我們會將閣下訂購的商品透過我們的職員或第三方供應商送遞閣下所提供的送貨地址。第三方供應商 ： 順豐速運到貨自付 或 LaLa Move / GoGoVan 速遞服務 服務，敬請留意。Please note that this store will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. Third party provider： SF Express Pay-As-you-go or LaLaMove / GoGoVan Courier Service.
順豐速運到貨自付 SF Express Pay-As-you-go：
- 客戶可選擇於遍布全香港、九龍、新界的「順豐站門市」或「順便智能櫃」取貨，請於收貨地址填上 順豐智能櫃地址 / 就近 順豐站門市地址。
Customers can choose to pick up the goods at the “Shun Fung Station” or “Budget Smart Cabinet” throughout Hong Kong, Kowloon and the New Territories. Please Fill in the specific “Shun Fung Station” or “Budget Smart Cabinet” address in the check out form.
LaLa Move / GoGoVan 速遞服務到貨自付 LaLaMove / GoGoVan Courier Service:
-
客戶可選擇速遞服務送貨上門到全港第三方供應商送達的範圍，請於付款時點選 " LALAMOVE 送貨上門 運費到付" 或 "LALAMOVE送貨上門 (運費預付) "
Customers can choose to pick up the goods at home，by door to door delivery service provided by third party provider, Please note that customer address is within the third party provider service coverage area.
- 運費預付由客戶預先付運費，完成網購訂單及貨物付款後會有專人聯絡閣下。適合送禮的 客戶。
Customers can choose to send the goods as gift and Pre- pay all the Shipping in advance. Please Choose " LALAMOVE送貨上門 (運費預付)" as delivery option, this store will contact you for the delivery arrangement after the order is confirmed. Payment will proceed by Payme / FPS / Octopus online payment.
- *一切以順豐速運 及 GOGoVan 收費為準。
All is subject to SF Express and GOGoVan charges.
店家送遞 Merchant Delivery
- 對於商戶配送商品，商戶會在訂單確認後與您聯繫安排配送，並直接將商品配送給您。
請注意，商戶送貨服務未必覆蓋偏遠地區（例如馬灣、梅窩及錦田），或如需送貨至偏遠地區，可能會收取額外費用。
For Merchant Delivery items, the merchant will contact you for the delivery arrangement after the order is confirmed and will deliver the items to you directly.
Please be reminded that merchant delivery service may not cover remote areas (such as Ma Wan, Mui Wo and Kam Tin), or additional charges may be applied for delivery services to remote areas.
國際送貨 国際配送 International Delivery
- 本網店只提供順豐速運到貨自付 或 EMS送貨服務敬請留意。SFエクスプレスまたはEMS配送サービスを利用できます。ご注意ください。
Please note that this store only offers SF Express Pay-As-you-go or EMS.
-
本網店只提供 園藝工具 及 植木鉢 國際送貨服務
ガーデニングツールと植木鉢の国際配送サービスのみを提供します
We only provide International shipping for gardening tools and planter / plant pot at this moment.
-
海外客戶如想選購植物產品請先與本網店聯絡 forestroundround@gmail.com
植物商品をお求めの海外のお客様は、まずはオンラインショップまでお問い合わせください
International customer whom wold like to buy plants product to us, Please Contact us first
- 國際運費會於結帳頁面顯示
国際配送料はチェックアウトページに表示されます
Calculated shipping rates are shown in the checkout page.
送貨時間 Delivery time
- 運送時間將會因應航運安排、天氣及當地假期或節日如聖誕節、農曆新年、復活節等因素影響，本網站未能就有關引起之延誤負責。
The delivery time will be affected by shipping arrangements, weather and local holidays or holidays such as Christmas, Lunar New Year, Easter, etc. This website is not responsible for the delays caused.
退貨／換貨 Return / Exchange
- 有效期限為 7 天。如果自購買日後已超過 7 天，請恕我們無法為您提供退款或換貨服務。
Valid for 7 days. We regret that we cannot provide you with a refund or exchange if more than 7 days have passed since the date of purchase.
- 為符合退貨資格，商品必須未經使用，而且狀態與剛收到時無異，也必須保持原包裝。
To be eligible for a return, the item must be unused, in the same condition as it was received, and in its original packaging.
- 為完成退貨程序，您必須提供收據或購買證明。
In order to complete the return process, you must provide a receipt or proof of purchase.
請勿將購買的商品寄回給製造商。
Do not send purchased items back to the manufacturer.
- 換貨 (如適用)
僅限於商品有瑕疵或損壞的情況下，我們才會更換商品。 - 一旦收到並檢驗完您退貨的商品後，我們將透過通知您已收到您退貨的商品。此外也會通知您退款通過核准或遭拒。
如果退款通過核准，我們將會處理您的退款，並在特定天數內自動將款項退回您的信用卡或原本的付款方式。
Exchange (if applicable)
We will only replace items if they are defective or damaged.
Once your returned item has been received and inspected, we will notify you via email that your returned item has been received. You will also be notified if the refund has been approved or declined.
If your refund is approved, your refund will be processed and the money will be automatically credited back to your credit card or original form of payment within a certain number of days.
- 退回商品時，您將須自行負擔運送成本。運送成本不可退款。如果您收到退款，退款內會扣除退貨運送成本。
When returning an item, you will be responsible for the shipping costs yourself. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund